exc Help: Partially Invoiced Expense Report

exc Help: Partially Invoiced Expense Report

You can get the “Partially Invoiced Expense Report” if something has not worked quite right…

Partially Invoiced Expense Report

We expect that if you process an Expensify Report, you will get one Payable Line for each Expensify Expense in the Expensify Report. This error is displayed if we detect this is NOT the case. There are various reasons why this may happen as described below and whatever the reason, you need to investigate to see if you have missed any Expense.

The error message displays the Name of the Expensify Report, (along with the id) and the first Expensify Expense that is not linked to a payable line.

Navigating to the offending Expensify Report

You can try to locate the Expensify Report using the name or you can enter the Id in the URL to go directly to the correct record:

In the URL, highlight all the text AFTER lightning.for.com/ as shown:

and replace it with the Id:

This will take you directly to the Expensify Report.

Click on the ‘Related’ tab and scroll down to ‘Expensify Expenses’ related list:

And click on View All

In the column ‘Accounting Seed Payable Line’ you can see a link the the Payable Line. One or more of the Expensify Expenses will be MISSING an ‘Accounting Seed Payable Line’ and this is what you need to resolve.

There are three likely reasons this has got mixed up:

  1. You have deleted one or more of the Payable Lines.
  2. After [Processing] the Expensify Report, you re-downloaded it and an additional Expense was included
  3. Expensify Reports may create more than one payable (for Credit Card and out-of-pocket expenses, or if Payables have been created for different periods). In this case, you might have deleted one of the Payables.

Resolving the mix-up

You first need to understand what went wrong, and decide which of these options will correct the mix-up:

  1. Delete the Expensify Expense line that is NOT linked to a Payable Line.
    Do this if the expense was an error, or you have handled it some other way.
  2. Use [Full Delete] to delete all Payables linked to this Expensify Expense and re-run [Process Expenses]. You might also want to re-download the Expensify Report if you need to correct details in Expensify before re-processing.
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